Some configurations may not be compatible with the requirements of certain online resources. Several times a year, ProQuest databases including Heritage Quest, Sanborn Maps, New York Times Current and Historical Newspapers and National Newspaper Core may be affected. ProQuest databases: Occasionally, ProQuest will schedule a 12-hour maintenance window over a weekend.Downloadable eMedia: The third Thursday of the month, 4 a.m.You may need to clear your cache or temporary Internet files if you tried to connect during the down time. Services are generally restored by 9 a.m. Library catalog, My Library card, eMedia sign-in: Early morning on the 1st weekday of the month.Some services and databases have regularly-scheduled maintenance windows: Are there times when the Library catalog or other databases are down for maintenance? In order to connect to some library resources, cookies must be allowed. Some resources require that the date and time settings on your computer are accurate. Clear your cache or temporary Internet files and try again. If you entered your library card number incorrectly, the failed connection may remain in your cache or temporary Internet files. Some resources can only be used from inside the Library. Some resources are not available to remote users. You can bookmark the most convenient Research Resources page, but a bookmark to the resource itself will not work. The authentication/validation process is built into those links. You must use the links on Denver Public Library's Research Resources pages to access resources licensed to the Denver Public Library. Why do I get an error message when I try to access a library resource from home or work? You may create multiple saved lists, and delete them at any time. Saved Lists: can be saved, reviewed, and updated during future logged in sessions. Use to create a temporary list to compare titles during a single visit to the catalog. Working List: lasts only for a single logged in session and is not permanently saved. Suspended holds reappear in the hold queue and revert to Active status when the activation date is reached. While suspended holds do not appear in the hold queue, they continue to move up the queue as other requests are filled. This feature allows customers who have a lot of holds on titles with long waiting lists to remain within the 30 active hold limit and/or to prevent holds from coming in during times they know they will be unavailable to check them out (such as planned vacations, etc.). Why?ĭenver Public Library customers have the ability to suspend their holds to fill at a later date, maintaining their current position in the hold queue. I’ve been waiting for a hold to come in and my position in the hold queue has changed. Hold Canceled - You or a staff member canceled the hold.Message remains until the item is checked in by staff. Hold Unclaimed - Item arrived at pick-up location and was not checked out within 7 days.Hold Shelf - Item is on the hold shelf at your pickup location and is ready for pickup.Hold In Transit - Item has been found at one location and is moving to your pickup location.Hold Pending - You have reached the top of the hold list and will receive the next available copy.Hold Inactive - Holds were suspended for vacation, etc.Hold Active - No copies are currently on the shelf and you are in the hold queue.In My Account under Holds, what does Status mean? Please check My Account to determine the status of your account or contact Circulation for assistance. If your Library Card is blocked for any reason, you will not be granted access to your eMedia account.Why can't I sign in to my eMedia account? If you still can't log in, email Circulation or call your library. If you forget your username or password, use the "Forgot your password?" link on the sign-in page and your password will be emailed to you. After you log in, you have the option to change your username or password. In My Account, your default login is your library card number and your password is your 4 digit birth year. In the example below, you would enter D010101010. It always starts with the letter D, followed by the number 0 (zero), followed by eight additional numbers. Your library card number is below the barcode on the back of your Denver Public Library card. Library Card & Catalog What is my library card number and how should I enter it? Clearing the Cache/Temporary Internet Files
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