![]() Engages with members by answering calls, scheduling appointments, responding to emails, and following up with member needs. Demonstrates an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, in order to support members. Processes transactions required to begin or complete the visit. Assists with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery. ![]() Assists with assigned projects and special provider or patient requests. Accommodates special requests for member support whenever possible and helps to promptly resolve member questions. Demonstrates a commitment to quality, delivering uncompromised service and outcomes. Job Responsibilities Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism. The Host role facilitates the member’s experience throughout our health center. ![]() As an important member of our clinic team, the Host assists members with checking in and demonstrates an in-depth knowledge of self-insured employer health insurance, including copays, co-insurance, and related benefits. Job Summary The Host role is at the forefront of providing an exceptional member service experience. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound-in-person, virtually and via asynchronous messaging. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare-Primary Health-built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. About Crossover Health Crossover Health is creating the future of health as it should be. ![]()
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